We are currently recruiting a Duty Manager to join our Layered Reality™ team at The Gunpowder Plot: The Immersive Experience (www.gunpowderimmersive.com). This is a layered reality multi-sensory experience set across a vast 22,000 sq/ft, combining music, immersive theatre, virtual reality, motion simulators and 5D effects.
The Duty Manager is an essential role in ensuring we deliver this cutting-edge experience at the optimal level to all guests. On a daily basis, the role manages a live operation with many moving parts across the FOH & BOH departments, ensuring exemplary guest services at all times. The Duty Manager pays close attention to all operational details to ensure the comfort, safety and enjoyment of guests and job satisfaction of their team, as well as the financial success of the experience.
Scope & Responsibilities
Duty Managing the venue, you are responsible for performing a variety of duties whilst ensuring that service delivery is smooth, efficient and memorable. Responsibilities include; managing team scheduling, guest interaction, responding to ad-hoc issues, problem solving and ensuring that all operations meet Health & Safety standards. You will be working with management to identify and develop best working practices to enhance the guest experience and drive sales.
Background & Experience
You will be a highly self-motivated, service focused individual, with a variety of experience working across the arts, leisure or hospitality industry. Previous experience managing live operation within immersive experiences, theatres or visitor attractions is preferable.
Minimum one year of experience in a supervisory/management role
Ability to take initiative and remain calm under pressure
Highly organised with good attention to detail
Exceptional communication and leadership skills
Experience delivering training to staff
Passionate about the theatre industry
Ability to develop and sustain great relationships
Driver of sales, events and in-house promotions
Experience working with and updating Epos Till Systems
Flexible (evening and weekend work will be required)
Job Title: Duty Manager
Responsible to: General Manager
Job Type: Full-Time/40 hours per week plus opportunity for overtime
Probation: 3 Months
Salary: Hourly pay, earnings up to 25,000 per annum plus overtime
Location: Tower Hill, London, EC3N 4EE
Please submit your application with an up-to-date CV and covering letter explaining what you can bring to the role, why you would like to work for us and why we should hire you.