We are currently recruiting a FOH Manager to join our Layered Reality™ team at Jeff Wayne's Musical Version of the War Of the Worlds: The Immersive Experience (www.thewaroftheworldsimmersive.com). This is a layered reality multi-sensory experience set across a vast 22,000 sq/ft, combining music, immersive theatre, virtual reality, motion simulators and 5D effects.
The FOH Manager is an essential role in ensuring we deliver this cutting-edge experience at the optimal level to all guests. On a daily basis, the role manages a Front of House & Bar team to ensure that the Guest Services in the venue are executed at the highest level. The FOH Manager pays close attention to all operational details to ensure the comfort, safety and enjoyment of guests and job satisfaction of their team, as well as the financial success of the department.
Scope & Responsibilities
Responsibilities include; managing team scheduling, taking merchandise inventory, reordering stock, managing merchandise budgets, dealing with customer issues. You will be working with management to identify and develop value added products and services to enhance the guest experience and drive sales.
Minimum 2 Years Experience In a Supervisory/Management Role
Experience in leadership of guest-facing teams
Ability to take initiative and remain calm under pressure
Highly organised with good attention to detail
Exceptional communication and leadership skills
Experience delivering training to staff
Driver of sales, events and in-house promotions
Experience working with and updating Epos Till Systems
Flexible (evening and weekend work)
Job Title: FOH Manager
Responsible to: General Manager
Job Type: Full-Time, Permanent
Probation: 3 Months
Location: Aldgate, London, EC3A 2BJ
Please submit your application with an up-to-date CV and covering letter explaining what you can bring to the role, why you would like to work for us and why we should choose you.