We are currently recruiting Front Of House & Bar Supervisor to join our Layered RealityTM team at
The War of The Worlds: The Immersive Experience (www.thewaroftheworldsimmersive.com).
This is a layered reality multi-sensory experience set across a vast 22,000 sq/ft, combining
music, immersive theatre, virtual reality, motion simulators and 5D effects.
Position Summary
The FOH & Bar Supervisor would ensure that we deliver this cutting-edge experience at the
optimal level to all guests. On a daily basis, the FOH & Bar Supervisor will work as with the FOH
team to ensure that our overall customer service is executed at the highest level.
Scope & Responsibilities
Working within the FOH department you will be responsible for performing a variety of roles,
whilst ensuring that service is smooth, efficient and memorable. Responsibilities include;
opening and closing the FOH areas, box office administration, guest services (email enquiries,)
checking tickets, supporting in-show operations and designing and selling merchandise &
photos. This role requires a passion for delivering great customer service, with a can-do attitude.
Background & Experience
You will be a highly self-motivated individual, with a wide variety of experience working in
customer services. Previous experience in immersive experiences, theatre, events or visitor
attractions is preferable.
Desired Attributes
● Minimum two years’ experience in customer services and/or hospitality and bar work
● A desire to create memorable experiences for guests.
● Excellent presentation skills.
● Ability to remain calm under pressure.
● Confident both working as part of a team and independently.
● Flexible (evening and weekend work will be required).
● Conversational English.
● Experience delivering training to staff
● Passionate about the hospitality and events industry
● Bar experience, with the ability to maintain and train across bar areas
Job Title: FOH & Bar Supervisor
Responsible to: Venue Operations Manager
Job Type: 16/24 Hours p/w
Probation: 3 Months
Pay: £13.25 p/h plus gratuities and sales incentive opportunities
Location: Aldgate, London, EC3A 2BJ
Please submit your application with an up-to-date CV and covering letter explaining what you
can bring to the role, why you would like to work for us and why we should choose you.