We are currently recruiting a General Manager to join Layered Reality™ at one of our newest experiences. This is a layered reality multi-sensory experience, combining music, immersive theatre, digital technology, motion simulators and 5D effects. We are the Future Of Entertainment!
The General Manager is the integral role that will ensure we deliver this cutting-edge experience to the highest level. The General Manager will embed themselves in the business by supporting the project build and then take full ownership over the day to day operations of this large scale event. The General Manager provides support to all departments, making certain there are robust systems and processes in place to ensure the comfort, safety and enjoyment of guests, as well as the financial success of the establishment. Strategic areas of focus for this role include project, recruitment, HR, finance and live operations. This role requires someone with the enthusiasm, passion & drive to achieve an outstanding experience through the effective leadership of their team.
Scope & Responsibilities
Recruitment & HR
Oversee the recruitment process, working closely with senior management to manage the recruitment of all team members.
Lead on drafting and managing contracts for all team members, including employees, casual workers and freelancers.
Manage the contracting process for key stakeholders and contractors as required.
Support, uphold and regularly review company policies and procedures.
Provide support and advice to department managers on personnel matters within the team.
Develop and implement the wider training strategy for the team.
Schedule and conduct inductions for new team members.
Manage the company’s internal HR system, ensuring personnel details are kept up to date and relevant information on attendance, sickness and absence is recorded.
Ensure department rotas are completed and issued to team members within a timely manner.
Carry out conduct and capability meetings in line with company policy.
Work in collaboration with the finance department on all financial and budgetary matters.
Track budgets and provide regular monthly reporting to senior management.
Prepare & sign off monthly payroll.
Manage financial reconciliation of the experience.
Prepare regular sales reports for senior management.
Manage the company ticketing system to ensure it achieves the aims of the business.
Be the first point of contact for the licensees and subcontractors and ensure they are upholding their duties and responsibilities as per their agreements.
Overall management of the department managers and team members as well duty management of the live operations.
Ensure smooth running of all departments including ticketing, guest services, show, F&B, photo and merchandise shop.
Make certain all team members are equipped to be able to carry out their roles efficiently.
Ensure site presentation is of the highest quality and all areas are kept clean and well maintained.
To be the appointed H&S officer for the experience and make sure it meets the requirements of the company health and safety policy at all times. Make certain any near misses or incidents are recorded and reported to senior management.
Set income targets and KPI’s and ensure these are achieved.
Manage guest escalations and make final decisions on discounts, refunds or transfers of bookings.
To ensure daily show reports are completed by all departments.
Undertake any other duties as may be reasonably required.
Background & Experience
A diplomatic and motivated self-starter with high levels of diplomacy and professionalism with a positive and solution-based approach. You will have management experience working within theatre, events, visitor attractions and entertainment industries. Previous experience managing immersive theatre experiences and F&B operations is preferable.
A minimum of four years relevant management experience.
A good understanding of project requirements for launching large scale events.
A successful track record of operating large events/experiences.
Practical knowledge of recruitment, onboarding and training.
Understanding of HR systems and processes with a focus on best working practices.
Knowledge of the theatre & event industry.
A clear understanding of health & safety and its practical application.
Skills & knowledge to oversee food & beverage operations (outsourced kitchen).
Can work independently and flexibly, with the ability to adapt to changing circumstances.
Excellent organisational skills and attention to detail.
Passionate about delivering a positive, progressive and balanced working culture.
Experience of managing staff development and progression across a large team.
Exceptional communication and leadership skills.
Flexible (evening & weekend work will be required).
Job Title: General Manager
Responsible to: Head of Operations
Job Type: Full Time (permanent)
Start Date: December 2022 - January 2023
Probation: 3 Months
Location: Central London
Please submit your application with an up-to-date CV and covering letter explaining what you can bring to the role, why you would like to work for us and why we should hire you.