The Gunpowder Plot

FOH Manager

London, England
Work Type: Full Time
Join the Layered Reality team as FOH Manager at The Gunpowder Plot: A Tower of London Immersive Experience (www.gunpowderimmersive.com), where innovation meets entertainment. Layered Reality™ is a pioneer in immersive entertainment, blending captivating storytelling, cutting-edge technology, and exceptional customer service. Our unique approach combines live theatre, digital technology (virtual reality, projection mapping, and holograms), and physical sensations (sight, sound, smell, touch, and movement) to craft unforgettable immersive experiences.

Position Summary
As a pivotal member of our management team, you will embody the essence of Layered Reality, spending a majority of your time in guest facing areas. This dynamic role encompasses a wide array of responsibilities, ensuring every day brings new challenges and opportunities. Your primary responsibilities include duty management of live operations and equipping our teams with the tools they need to excel in their roles and consistently deliver excellent customer service. You will play a vital role in driving sales across the venue, motivating the team to effectively upsell products and continually enhance the overall guest experience.

Benefits
Fun working environment.
Company social events.
Discounted food, drinks & theatre tickets.
A day off for your LR birthday.
25 days holiday plus Bank Holidays.
Additional holiday day for each year of completed service.

Scope & Responsibilities

Team Management
Facilitate onboarding and training of new team members.
Coordinate team schedules for optimal productivity.
Provide ongoing coaching to FOH staff for exceptional service.
Drive secondary spend initiatives in the venue.
Ensure compliance with Health & Safety and Food Hygiene standards.
Lead sales, events, and in-house promotions.

Duty Management
Oversee FOH opening/closing and LR Portal tasks.
Coordinate radio communication between departments.
Respond to escalations with quick guest resolution.
Manage box office administration efficiently.
Cover Ops1 duties as needed.
Compile daily show reports and sales reports.
Drive daily sales and guest satisfaction.

Stock & Ordering
Manage F&B, merchandise, and photo supplies inventory.
Conduct regular stock taking and record-keeping.
Supervise bar restocking and line cleaning.

Photo & Merchandise
Develop merchandise planograms for optimal sales.
Ensure compliance with IP standards for all products.
Generate new merchandise ideas for approval.

*This list is an indication of typical jobs but by no means an exhaustive list.

Background Experience
You will be a highly self-motivated, service focused individual, with a wide variety of management experience working across the events & hospitality industries. Previous experience managing FOH & Bar departments in hospitality, theatre, events, entertainment or visitor attractions is preferable.

Desired Attributes
A minimum of three years' experience in customer service or hospitality management.
A positive attitude and commitment to delivering exceptional customer service.
Excellent communication & leadership skills.
Impeccable attention to detail and the ability to multitask efficiently in a fast-paced environment.
Strong organisational skills and the capability to create and maintain a positive work environment.
Ability to develop and maintain strong working relationships with suppliers & partners.
Proficiency in inventory management and ordering supplies.
Experience working with and managing EPOS systems.
The ability to remain calm and composed under pressure.
Excellent presentation skills, maintaining a professional appearance at all times.
Thorough understanding of health and safety regulations and compliance.
Strong problem-solving skills to address customer and operational challenges.
Passionate about the hospitality industry with a strong knowledge of food & beverage operations.
Mixologist experience, with the ability to create new menu content.
Skillset to train and mentor FOH and Bar team members.
Confidence in working as part of a team and independently.
Flexibility to work various shifts, including daytime, evenings, weekends, and holidays.

Job Details
Job Title: FOH Manager
Job Type: Full-time, 40hrs p/w, Permanent
Probation Period: 3 Months
Pay: £28k-£31k Dependant On Experience
Location: Tower Hill, London, EC3N 4EE

Diversity & Inclusion
At Layered Reality, we embrace the power of diversity because we believe that our differences are what make us strong. We recognise that each team member brings a unique perspective, background, and set of experiences to our company. Just as every immersive experience we create is a blend of different elements, we know that a diverse team is essential for crafting unforgettable memories. Inclusion is at the heart of our values because we understand that to truly connect with our guests, we must first connect with each other. Join us in celebrating diversity and inclusion as we embark on a journey to create immersive entertainment that resonates with every individual.

Application Process

To apply for this exciting opportunity, please submit an up-to-date CV along with a Covering Letter that outlines what you can bring to the role and why you would like to work for Layered Reality. We look forward to receiving your application!

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