We are currently recruiting a Deputy General Manager to join our Layered Reality™ team at The Gunpowder Plot (www.gunpowderimmersive.com). This is a layered reality multi-sensory experience set inside an iconic building, combining music, immersive theatre, virtual reality, motion simulators and 5D effects.
The Deputy General Manager is the integral role to ensure we deliver this cutting-edge experience at the optimal level to all guests. On a daily basis, the role will be managing a large diverse team to ensure that the overall offering across the experience is executed at the highest level. This role will oversee the Theatre, F&B, Retail, FOH, BOH & Guest Service departments to ensure the comfort, safety and enjoyment of guests and job satisfaction of team members, as well as the financial success of the establishment.
Scope & Responsibilities
Managing the overall operations, you will be responsible for performing a variety of duties, whilst ensuring that service delivery is smooth, efficient and memorable. Responsibilities will include managing supervisors across all departments, managing the bar & restaurant, overseeing team scheduling, completing daily/weekly reports, identifying and implementing training, managing guest escalations and leading regular team meetings. You will be working closely with the General Manager to enhance the guest experience, drive sales and deputise for them when they are not on site.
Background & Experience
You will be a highly self-motivated, service focused individual, with a wide variety of experience working across the immersive theatre, events, visitor attractions and entertainment industries. Previous experience managing hospitality departments is required.
- Minimum five years’ experience in a supervisor/management position.
- Skills and knowledge to manage food & beverage operations.
- Clear understanding and experience of health & safety management.
- Ability to take initiative and remain calm under pressure.
- Experience managing events and functions.
- Overseeing daily financial procedures & till reconciliation.
- Exceptional communication and leadership skills.
- 100% Flexible (evening and weekend work will be required).
Job Title: Deputy General Manager
Responsible To: General Manager
Job Type: Permanent
Start Date: February 2022
Probation: 3 Months
Location: Tower Hill, EC3N 4EE
Please submit your application with an up-to-date CV and covering letter explaining what you can bring to the role, why you would like to work for us and why we should choose you.