The Gunpowder Plot

FOH Manager

London, England
Work Type: Full Time

We are currently recruiting a FOH Manager to join our Layered Reality™ team at The Gunpowder Plot: The Immersive Experience ( This is a layered reality multi-sensory experience set across a vast 22,000 sq/ft, combining music, immersive theatre, virtual reality, motion simulators and 5D effects.

Position Summary
The FOH Manager is an essential role in ensuring we deliver this cutting-edge experience at the optimal level to all guests. On a daily basis, the role manages a Front of House & Bar team to ensure that the Guest Services in the venue are executed at the highest level. The FOH Manager pays close attention to all operational details to ensure the comfort, safety and enjoyment of guests and job satisfaction of their team, as well as the financial success of the department.

Scope & Responsibilities
Managing the FOH department you are responsible for performing a variety of duties, whilst ensuring that service delivery is smooth, efficient and memorable. Responsibilities include; managing team scheduling, taking merchandise inventory, reordering stock, managing budgets and ensuring that all operations meet Health & Safety standards. You will be working with management to identify and develop value added products and services to enhance the guest experience and drive sales.

Background & Experience
You will be a highly self-motivated, service focused individual, with a wide variety of experience working across the arts, leisure or hospitality industry and be passionate about ticketing, merchandising and experience delivery. Previous experience managing FOH operation within immersive experiences, theatres or visitor attractions is preferable.

Desired Attributes

Minimum two years experience in a supervisory/management role

To form part of the Duty Management team

Ability to take initiative and remain calm under pressure

Highly organised with good attention to detail

Exceptional communication and leadership skills

Experience delivering training to staff

Passionate about the hospitality industry

Ability to develop and sustain great relationships

Driver of sales, events and in-house promotions

Experience working with and updating Epos Till Systems

Flexible (evening and weekend work will be required)

Job Title: FOH Manager

Responsible to: General Manager

Job Type: Full-Time, Permanent

Probation: 3 Months

Salary: £25k-£28k

Location: Tower Hill, London, EC3N 4EE

Please submit your application with an up-to-date CV and covering letter explaining what you can bring to the role, why you would like to work for us and why we should hire you.

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